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configuration Manager (IT Service Management)
expires on: December 4, 2022
LOCATION: Golden Valley, MN/Remote
JOB #: 102032
JOB TYPE: Consulting
CATEGORY: Project Management
DURATION: 12+ months
CLIENT: Insurance

If you meet the below requirements and are interested in this position, please apply today!

Role:  Will predominately support Project functions

  • Project functions:
    • In support of a IT Service Management Project for the migration from a local platform to a global platform
    • Define configuration management processes, document processes using process workflow and create process documentation
    • Manually research, gather and load configuration metadata into technology solution
    • Write user acceptance test (UAT) cases/UAT metadata and solution
    • Create communications plan/communication material
    • Create training plan/training material
  • BAU functions:
    • Facilitate the documentation and creation/maintenance of frameworks for all applicable processes and procedures monitor for process compliance and adherence, ensure processes are performing according to the agreed and documented standard; continually review for best practice approach, practices, make suggestions and coordinate process/services improvements as appropriate.
    • Design, specify, implement detailed service, process measurements, and create/maintain applicable reports/dashboards. This information is provided at a variety of levels, operational details, operational dashboard, and governance dashboard.
    • Measurement and evaluation of process performance aligned to Critical Success Factors and Key Performance Indicators, as defined by the process.
    • Create and maintain accurate inventories and perform regular reconciliations of (a) what is owned against (b) what is installed against (c) what is recorded in configuration management system (CMS). Ensure that up to date (and historical) records are managed through the collection of key attributes such as name, status, version, ownership, location, product type, and CI to CI relationships. Ensure changes to assets (under management) are done so based on formal approvals in accordance with the Change Management and/or other authoritative processes. Specific to Service Asset (software).
    • Monitor all relevant Administrative Tools (i.e., Email, SharePoint, Service Management tool, excel) daily and execute day to day duties as defined by process; and manage process related issues as they arise. Perform verifications & audits. Provide status accounting reports.
    • Perform duties in the following areas: Instruction (training), directing, and checking the work of others; advising Senior Management on improvements to strategies and techniques; manage projects where appropriate; train staff on processes and procedures.


  • 4-7 years of experience required: Technical Competencies: Strong working knowledge of commonly utilized tools (e.g., Service Now, SCCM, SharePoint, MS Project, Office Products).
  • Strong detailed understanding of the IT Service Management lifecycle.
  • Have detailed understanding and/or certifications of the ITIL Service Transition Domain, including in-depth foundational knowledge around IT Software and Hardware Asset and Configuration Management.
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